Government Pensions Administration Agency Circular 17 of 2021


APPLICATIONS                     : Take note of the new requirements regarding a new Z83 effective 1 January

2021 as per the DPSA regulations. (Information contained in the footer. It is mandatory to email your application with the relevant supporting documentation to [email protected]a quoting the reference number in the subject heading of the email. Ensure to certify all supporting documents from Level 1 and 2 of National Lockdown. Interviews will/may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful

CLOSING DATE                     : 31 May 2021 at 12h00 noon No late applications will be considered.

NOTE                                       :        Take note of the Disclaimer Mentioned on each advert during Covid Lockdown.

It is mandatory that applications with supporting documentation, including signed Z83 be emailed to the respective email addresses indicated on each advert. Ensure that you use the correct inbox/email. Applications send to the incorrect inbox will be deemed a regret. Ensure to sign your Z83 before you scan it. Please use your signature or valid e-signature and not your name written in block/typed print. A Z83 not signed will be deemed a regret. Only send documents related to the requirements in the advert. From 1 January 2021, a new application for employment (Z83) from will be effective. Should an individual wish to apply for a post on or after 1 January 2021, he/she will be required to submit the new application for employment form which can be downloaded at From 1 January 2021 should an application be received using the incorrect application for employment (Z83), it will not be considered. Requirements: Applications must be submitted on form Z83, obtainable on the internet at (Originally signed and scanned). The relevant reference number must be quoted on all documentation and on the subject heading of the email. Application should consist of (1) a comprehensive CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) (2) copies of all qualifications (including matriculation), Identity document, valid driver’s license (where driving/travelling is an inherent requirement of the job) and proof of citizenship if not RSA Citizen. Failure to submit the above information will result in the application not considered and deemed a regret. The candidate must agree to the following: Shortlisted candidates must be available for virtual interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short- listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful. The candidate must take note of: It is intended to promote representativeness through the filling of these posts and the candidature of persons whose promotion/ appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. For salary levels 11 – 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. One of the minimum requirements for SMS is the pre-entry certificate. For more details on the pre-entry course visit: course/sms-pre-entry-programme/ The GPAA reserves the right to utilize practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign and annual performance agreement and will be required to undergo a security clearance.



POST 17/20                            : SENIOR MANAGER REGIONS (EGLS) REF NO: SM/CRM/EGLS-R/2021/05-1P

Client Relationship Management

SALARY                                  : R1 057 326 – R1 245 495 per annum (Level 13), (all-inclusive package)

CENTRE                                  : Pretoria

REQUIREMENTS                  : A recognized B Degree or equivalent three-year qualification (NQF level 7) as recognized by SAQA – preferably in Business Management. A minimum of eight years demonstrated experience in Employee Benefits Administration and Client Relationship Management within the Employee Benefits Administration sector, of which five years should be at a middle / senior managerial level. Experience within Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage. Knowledge of the Employee Benefits and Public Service legislative framework. Knowledge of Customer Service principles and processes. Knowledge of Regional administration and management. Knowledge of Regional law and associated mechanisms. Knowledge of Relevant legal requirements, particularly BCEA and GPAA policies and procedures, including Public Service Act. High level of communication skills. Good leadership skills. Collaboration skills. Delegation skills. Initiative skills. Emotional intelligence. Integrity. Demonstrable commitment. Customer service orientation. Structured approach. Computerized data systems. Project management. Strategic decision making. Ability to see the big picture.

DUTIES                                    :          The successful incumbent will be responsible for a wide variety of tasks which include, but is not limited to the following: Drive employee benefits in the region and operational plans and policies: Develop, implement and monitor achievement of an effective Business Plan and budget for the Region to support the achievement of GPAA’s strategic objectives. Formulate plans for the provision of support and advice to provincial managers to ensure that they are fully equipped to deal with all Employee Benefits and Region related matters within the ambit of their responsibility. Compile comprehensive regional reports for the Region, highlighting successes and risks in terms of achieving organizational objectives. Keep abreast with changes in Employee Benefits guidelines and legislation, to make recommendations where GPAA policies and procedures need to be amended, monitoring the implementation of changes made. Check compliance by employer departments to Public Sector resolutions and policies relating to Employee Benefits, initiating changes identified. Management of risk: Develop risk management plans of division to ensure that the Region maintains good risk management practices within an organisational risk management plan. Identify any risks relating to the business unit, and intervene to monitor compliance with the risk management strategy of GPAA. Maintain sound relationships with key stakeholders. Engage in consultation process with both employees and management, as required, exhibiting an understanding of essential risk considerations. Persuade key stakeholders in engaging in risk discussions, achieving a win-win solution as far as possible. Proactively mitigate Region risks. Proactively monitor practical initiatives embarked upon within the GPAA which affect risk management, and managing any negative implications. Provide a consultative service to business: Provide expert advice on employee benefits and regional issues experienced by Line in compliance with legislation, achieving unbiased resolution. Provide consistent application of sound organization principles across regional offices. Represent the GPAA within various Regional forums. Ensuring client relationship management services in regions: Ensure that outreach, education and document collection services offered through branches, satellite offices and the mobile offices are effective and efficient.

Analyse and give feedback on emerging trends on regional developments in order to formulate initiatives to address any issues arising. Manage implementation of employee capacity building initiatives, achieving agreed project milestones and adequate communication. Drive implementation of awareness campaigns, ensuring objectives are achieved. Manage the achievement of an integrated regional communication approach. Facilitate compliance to SLA’s by employer departments within the region. Manage relations between Regional Employers and Regional Managers. Manage operations of the sub unit: Establish and manage agreed budgets in consultation with the General Manager CRM, ensuring that costs are contained. Recommend system developments to allow for improved efficiencies and document control. Check the integrity of the Employee Benefits and Regions data being captured on the system; make sure that it is reliable and valid at all times. Manage, coordinate and oversee the daily operational activities of the region to ensure that it functions effectively and efficiently. Manage accurate record keeping of confidential information within the region. Manage and develop staff reporting to this position: Set, agree and monitor performance of direct reports, check that it is aligned with performance agreements. Identify development needs and provide coaching and mentoring as appropriate. Facilitate staff productivity and efficiency, minimizing absenteeism. Motivate staff through the implementation of various recognition mechanisms. Facilitate region’s communication through appropriate structures and systems.

ENQUIRIES                            : Ms Felicia Mahlaba Tel No: 012 319 1455

Applications Enquiries: URS Response Handling Tel No: 012 811 1900

NOTE                                       : The key focus of the role is to manage the CRM function for GPAA at Regions so that fair practices and procedures are followed in compliance with legislation. One permanent position of Senior Manager: EGLS Regions is currently available at GPAA

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